Terms and Conditions of Use for shopuniversalworks.com

Welcome to our online store. By accessing or using this website, you agree to comply with and be bound by the following terms and conditions. Please read them carefully before placing any order or using any service provided through this site. If you do not agree to these terms, you must refrain from using the website.

1. General Provisions

These Terms and Conditions constitute the entire agreement between you and us regarding your use of the website and any purchases made through it. We reserve the right to update, modify, or replace any part of these terms at our sole discretion. It is your responsibility to check this page periodically for changes. Your continued use of the website following the posting of any changes constitutes acceptance of those changes.

The content on this site, including but not limited to text, images, graphics, logos, and software, is the property of our brand or its content suppliers and is protected by international copyright and intellectual property laws. You may not reproduce, distribute, display, transmit, or otherwise exploit any content without prior written permission.

2. Product Information and Availability

We strive to display the colours, textures, and details of our products as accurately as possible. However, we cannot guarantee that your monitor’s display will precisely reflect the actual appearance of the items. All products are subject to availability. We reserve the right to discontinue any product at any time without notice. In the event that an item becomes unavailable after you have placed an order, we will notify you promptly and offer a suitable alternative or cancel that portion of your order.

We take reasonable care to ensure that all product descriptions, sizing guides, and care instructions are accurate. Nevertheless, slight variations in measurement, weight, or finish are inherent to the handmade or artisanal nature of many of our garments and accessories. Such variations do not constitute a defect.

3. Order Acceptance and Cancellation

When you place an order, you are making an offer to purchase the selected items under these Terms and Conditions. We reserve the right to accept or decline your order for any reason, including but not limited to stock limitations, suspected fraud, or errors in pricing or product information.

After you submit your order, we will send you an acknowledgement confirming receipt. This does not constitute acceptance of your order. Acceptance occurs only when we dispatch the goods and send you a dispatch confirmation. We may cancel any order before dispatch, and we will refund any payment already collected in such cases.

4. Pricing and Payment

All prices displayed on the website are in the currency indicated at checkout and are inclusive of applicable taxes, unless otherwise stated. We reserve the right to adjust prices at any time without prior notice. However, the price for an order will be fixed at the time you confirm your purchase.

Payment must be made in full at the time of ordering through the available payment methods shown on our checkout page. By submitting your payment details, you confirm that you are authorised to use the chosen payment instrument. We utilise secure third-party payment processors, and we do not store your full financial information on our servers.

5. Shipping and Delivery

We aim to process and dispatch orders within the timeframe stated on our shipping policy page. Delivery times are estimates only and are not guaranteed. We are not liable for delays caused by carriers, customs clearance, or other circumstances beyond our reasonable control.

Risk of loss and title for items purchased pass to you upon our delivery to the carrier. You are responsible for inspecting the package upon receipt and for notifying us immediately of any visible damage or discrepancy.

6. Returns, Exchanges, and Refunds

We want you to be completely satisfied with your purchase. If for any reason you are not, you may return most items within the return period specified in our separate returns policy, provided they are unused, unwashed, and in their original packaging with all tags attached.

To initiate a return, please follow the instructions on our returns page. You are responsible for the cost and risk of returning the goods to us, unless the item is faulty or we have made an error. Once we receive and inspect the returned items, we will process your refund or exchange as per your request. Refunds will be credited to the original payment method used for the purchase.

Certain categories of products, such as underwear, swimwear, or earrings, may be excluded from return due to hygiene reasons. These exclusions will be clearly indicated on the product page.

7. Warranty and Defective Goods

All products are warranted against manufacturing defects for a reasonable period from the date of purchase. This warranty does not cover damage caused by normal wear and tear, improper care, accident, misuse, or unauthorised alterations.

If you believe an item is defective, please contact us with details and supporting photographs. We may ask you to return the item for inspection. If we confirm a valid defect, we will offer a repair, replacement, or refund at our discretion.

8. User Accounts and Conduct

You may choose to create an account to streamline your shopping experience. You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. You agree to provide accurate, current, and complete information during registration and to update it as necessary.

You agree not to use the website for any unlawful purpose, to impersonate any person or entity, to interfere with the security of the site, or to transmit any harmful code or malware. We reserve the right to terminate your account and refuse service if you violate these terms.

9. Intellectual Property and Trademarks

The brand name, logo, and all related marks displayed on this website are registered and unregistered trademarks. You may not use any of these marks without our prior written consent. All design, layout, and coding of the website are protected by copyright and other intellectual property rights.

10. Third-Party Links

Our website may contain links to external sites that are not operated by us. We provide these links for your convenience and do not endorse or assume any responsibility for the content, privacy policies, or practices of any third-party sites. Your interaction with such sites is at your own risk.

11. Limitation of Liability

To the fullest extent permitted by law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the website or any products purchased through it. Our total liability, whether in contract, tort, or otherwise, shall not exceed the amount paid by you for the specific product giving rise to the claim.

We do not warrant that the website will be uninterrupted, error-free, or free of viruses. You are responsible for implementing sufficient security measures to protect your own systems.

12. Indemnification

You agree to indemnify and hold us harmless from any claim or demand, including reasonable legal fees, arising out of your breach of these Terms and Conditions or your violation of any law or the rights of a third party.

13. Governing Law and Dispute Resolution

These Terms and Conditions shall be governed by and construed in accordance with the laws of the jurisdiction in which our company is registered, without regard to conflict-of-law principles. Any dispute arising out of or relating to these terms or your use of the website shall be first attempted to be resolved through informal negotiation. If negotiation fails, the dispute shall be submitted to final and binding arbitration in the relevant jurisdiction, unless otherwise required by applicable consumer protection laws.

14. Severability

If any provision of these Terms and Conditions is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.

15. Waiver

Our failure to enforce any right or provision of these terms shall not constitute a waiver of such right or provision.

16. Entire Agreement

These Terms and Conditions, together with our Privacy Policy and Returns Policy, constitute the entire agreement between you and us with respect to your use of the website and your purchases.

17. Contact

If you have any questions regarding these Terms and Conditions, please refer to the contact information provided elsewhere on our website. We endeavour to respond to all inquiries within a reasonable timeframe.

By continuing to use shopuniversalworks.com, you acknowledge that you have read, understood, and agreed to these Terms and Conditions in full. Thank you for visiting and for your interest in our collection.