Frequently Asked Questions
Welcome to the FAQ page for our store. We’re here to help you understand more about shopping with us and the clothing we offer. Below, we’ve answered some of the most common questions to help you get the most out of your experience.
About Our Products
What type of clothing do you offer?
We specialize in contemporary menswear. Our collection is built on the idea of making real, honest clothing that fits well and is never over-designed. We focus on garments that are practical, comfortable, and stylish, blending classic workwear influences with modern details. Our range includes signature pieces like jackets, trousers, and shirts that are designed to be timeless and versatile.
What is the inspiration behind the brand?
The clothing is deeply inspired by a sense of authenticity and heritage. It draws from a formative upbringing in a provincial Midlands town, observing a working-class family that loved to dress well, both in workwear and for the weekend. This background, combined with a passion for music and subcultures, has created a brand that values fit, fabric, and clothes that feel good to live in.
What are some of the signature design details I should look for?
We pay close attention to the small details that make our garments unique. One key feature is the “Ghost Patch,” a subtle, almost faded stitch line on the back of most pieces, inspired by a vintage sweatshirt. You’ll also notice contrast button threads and an angled buttonhole on jackets, which is a nod to traditional pocket watches but works perfectly for modern headphones. We often use herringbone tape on cuff openings and our labels are made from cotton for a simple, utilitarian feel.
Sizing, Production, and Quality
Where are the clothes made?
We are committed to skilled, small-scale production. We partner with trusted factories both in the UK and overseas, particularly in Portugal, to ensure the highest quality standards. This approach allows us to work closely with our manufacturers and support ethical production practices.
How does the sizing work?
Our garments are designed with a contemporary fit. Sizing is generally consistent with standard UK sizing. However, we understand that fit is a personal preference. For specific measurements—such as chest width, sleeve length, or inseam—it is always best to refer to the size guide and detailed measurements provided on each product page.
What makes the clothing “honest”?
For us, “honest” means being transparent in everything we do. It’s about creating clothes that are meant to be worn and loved for a long time. We believe in using high-quality fabrics that are carefully sourced and championing production methods that are respectful to the people who make our clothes. We also encourage repairing your garments—we even add contrast stitching to the left cuff on our shirts as a nod to the beauty of imperfections and repairs.
Orders and Shopping
What is your returns and exchanges policy?
We want you to be completely satisfied with your purchase. If you need to return or exchange an item due to a change of mind, you can request this within a reasonable period after receiving your order. If you receive an item that is incorrect or faulty, please contact our customer service team right away so we can resolve the issue for you.
What if I need to contact someone for help?
If you have any questions about your order, a product, or anything else, we are here to assist. We recommend using the customer service options available on our website for the quickest response.
How can I be sure my order is secure?
We take the security of your information seriously. Our checkout process is designed to be secure, ensuring your personal and payment details are protected. You can shop with confidence knowing that we follow the latest security protocols.
We hope this FAQ has been helpful. If you have any other questions, please don’t hesitate to get in touch.